Job Description
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We excel at commerce innovation through cutting-edge technologies that empower retailers and consumers.
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This internship is part of our global program, designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a company.
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About the Role: We're seeking a detail-oriented intern to join our Case Management team.
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You'll help evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
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* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
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Required Skills & Qualifications
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* Pursuing a degree in Business, Analytics, Finance, Information Systems, or Criminal Justice (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
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Benefits
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* Paid internship;
* 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking;
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Diversity & Inclusion:
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Our company values diversity and is committed to creating an inclusive environment for all employees.