Senior IT Engineer
The primary point of contact for internal IT operations across multiple regions will be responsible for managing global helpdesk operations and providing L1/L2/L3 support for Windows/macOS users. Additionally, they will handle complex technical issues, drive permanent fixes, and deliver efficient remote support across regions to ensure smooth onboarding/offboarding.
Key responsibilities include:
* Managing global helpdesk operations and providing L1/L2/L3 support for Windows/macOS users.
* Handling complex technical issues and driving permanent fixes.
* Ddelivering efficient remote support across regions to ensure smooth onboarding/offboarding.
SaaS Administration & Security
* Administering core SaaS tools such as ManageEngine Endpoint Central, Ticketing systems, and email security tools.
* Creatings, testing, and deploying endpoint/security policies (patching, device control, USB restrictions, compliance rules).
* Configuring and managing SSO, MFA, Conditional Access, and basic identity governance.
Endpoint Management & Asset Control
* Managing Intune and/or hybrid environment for application deployment, compliance, MDM, and configuration profiles.
* Maintaining accurate asset inventory (laptops, accessories, peripherals, licenses).
* Coordinating device procurement, vendor communication, and hardware lifecycle management.
Identity & Access Management
* Administering AD, Entra ID (Azure AD), Group Policies, access assignments, and role-based access.
* Supporting access reviews, joiners-movers-leavers process, and enforcing PAM basics.
Networking & Infrastructure
* Basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi-Fi, routers.
* Liaising with Infra team for escalations and global infrastructure issues.
Global Collaboration & Leadership
* Working closely with engineers across multiple regions.
* Leading technical coordination during incidents and outages.
This position requires a strong background in IT operations and a proven ability to work effectively in a global environment.
Key qualifications include:
* Strong knowledge of IT operations and service management principles.
* Proven experience in IT helpdesk and ticketing system administration.
* Ability to communicate effectively with technical and non-technical stakeholders.
We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.
This is an exciting opportunity to join a dynamic team and make a meaningful contribution to our organization's success.