Cloud Support Specialist Role
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A comprehensive support position for Oracle Fusion Cloud, focusing on accounts receivable and billing functionalities. As a senior professional, you will be part of a global team ensuring excellence in service delivery, compliance with regulatory standards, and adherence to ITIL principles.
Key responsibilities include:
* Acting within the Accounts Receivable, Customers, Invoicing and Payments, and Collections modules.
* Resolving tickets within established deadlines (SLA), in partnership with suppliers and internal teams.
* Supporting users during the monthly accounting close in regions such as LATAM, USA, and APAC.
* Conducting regression testing on quarterly updates to the Oracle SaaS environment.
* Ensuring compliance with regulatory requirements and maintaining documentation aligned with ITIL standards.
* Leading support operations focusing on quality, communication, and continuous improvement.
* Implementing best practices using tools such as ServiceNow and GitLab.
* Interacting with Oracle engineering teams and other delivery areas to ensure effective integrations.
Technical Requirements:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
* Knowledge in capturing tax documents and integration with Syncro or EDICOM.
* Understanding of Brazilian taxation applied to billing and accounts receivable.
* Experience with Oracle localizations for Brazil (LACLS) and report generation.
* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
* Clear and objective communication skills in Portuguese and English.
* Proactivity, collaborative work, and results-oriented mindset.
* Experience in at least 3 complete cycles of Oracle Cloud implementation.
* Bachelor's degree in Accounting, Finance, IT, or related field.