Job Title: Operational Specialist
We are seeking a skilled professional to join our team in the capacity of an Operations Specialist. This role involves monitoring ongoing delivery routes and communicating with drivers and shippers via phone and live chat.
* Key Responsibilities:
* Monitor and optimize delivery routes in real-time
* Effectively communicate with drivers and shippers over the phone and live chat
* Ensure timely and efficient delivery of packages
Requirements:
* Proficiency in English
* Ability to work based on the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management
About This Role:
This is an excellent opportunity for individuals who thrive in fast-paced environments and possess strong communication skills. As an Operations Specialist, you will be responsible for streamlining delivery processes and ensuring seamless interactions between drivers, shippers, and customers.
What You'll Gain:
By joining our team, you will have the chance to develop your skills in a dynamic setting, collaborate with experienced professionals, and contribute to the growth and success of our organization.