Job Title
User Support Specialist
* Provide high-quality technical assistance in English and Spanish via phone, email, and chat.
* Troubleshoot and support mobile devices (iOS and Android).
* Analyze, diagnose, and resolve incidents using established procedures.
Skill Requirements:
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Able to work independently with minimal supervision.
* Ability to multitask and prioritize tasks effectively.
Responsibilities:
* Perform first-level support according to established procedures.
* Maintain and support Windows, Office 365, Outlook, and ServiceNow.
Technical Skills:
* Proficient in Microsoft Office Suite.
* Familiarity with network infrastructure and VPN.
Preferred Qualifications:
* Bachelor's degree in Computer Science or related field.
Work Environment:
This is a full-time position. The selected candidate will be required to work from home or at the office location as assigned by management.
About This Role:
We are seeking an experienced user support specialist to join our team. If you have strong technical skills and excellent customer service skills, we encourage you to apply for this role.