Come to one of the biggest IT Services companies in the world Here you can transform your career
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for Field Support Engineer, who wants to learn and transform his career.
In this role you will:
All hardware employed must be in the Microsoft, VMware, and Redhat compatibility matrices.
✓ All solution provided for connectivity to centralized arrays (servers with HBA) must be compatible with Huawei Dorado v6, Hitachi VSP, Dell/EMC VMAX 40k and VMAX3 arrays
Providing maintenance and technical support for all software and equipment provided in the platform-as-a-service solution
The professional shall perform the validation of the compatibility matrix with all devices connected to the Storages and Data Network whenever requested to update drivers or firmware of the server.
✓ Monitoring in large activities with prior request and scheduling by the contractor (Example: Disaster Recovery tests, electrical stop in the Data Center for preventive maintenance, planned changes, etc.);
Apply updating of the microcodes of the contractor's hardware park, and make changes in the engineering of the equipment that improve its reliability or availability, improvement or increase of functionalities, and the replacement of components for which defects have been detected in the laboratory or in other customers of the contractor, even if this defect has not manifested itself in the product, hardware and software provided to the contractor.
Knowledge to monitor the capacity and efficiency of the delivered solution, as well as suggest new additions/growth of baselines according to utilization Storage and Backup Administrator. Responsible for maintaining the communication between storage and server, generating the appropriate instances to maintain the security and availability of the environment, verifying that backups are being performed and stored safely. follows company policies. Storage and Backup Administrator. Responsible for maintaining the communication between storage and server, generating the appropriate instances to maintain the security and availability of the environment, verifying that backups are being performed and stored safely. follows company policies. Provide solution using remote management tools
Ensure SLAs at the Administrative Level. .
And much better if you stand out for:
English Basic
• Manage, Keep, Operate and Monitor high availability DCs using technologies like VXRail Dell, Storage EMC and HP Baremetal Servers. Follow procedures for DRP understanding commands sintaxes and outcomes. Apply patches and monitor health infra indicators.Professional should contemplate the use of servers for VMware virtualized platform, as well as Baremetal solutions on Windows or Linux operating systems
• Knowledge Core Network (switches spine-leaf/L3-7).
Experience or certification equivalent for more 1.500 VM ́s /Physical Servers.
Monitor facilities Datacenter (cooling, electrical, temperature/humidity) manually or using tools.
prepare routines documentation to be follow during operation.
Storage and Backup Administrator. Responsible for maintaining the communication between storage and server, generating the appropriate instances to maintain the security and availability of the environment, verifying that backups are being performed and stored safely. follows company policies.
Tools & Technologies:
Unisphere, Veritas NETBackup, OpsCenter, Veeam
EMC VNX5500, HP P2000, DELL MD3200,HP P4500, EMC VNX5200,DELL ME4024, Tape library Dell. Install, configure, define polices, monitor backup activities for hybrid environment usign Veeam/CommVault, Netbackup
Coordinate tapelibrary operation in all remote sites
Responsible for keep safe tape libraries accordindly policies defined by Customer
Monitor execution. In case of failure recover/restart operation.
Scalate problem if required.
participate DR trainning and real situation. Restore activities to restablish environment quickly.
Always keep up to date documentation for backup/restore /DR
prepare runbook to command center execution
experience for backup/snapshot images, configuration, files, objects, archives, databases, sap using disks, tapelibrary, cloud. Systems engineer, telecommunications or related, with knowledge of tools like
Experince for Datacenter facilities
Experience DC IT Infrastructure (Servers, Core Network, Storage, Operational System, ERP, HCI)
Used to monitor multiple devices/application using Zabbix/Grafana/PBI/Tableau
Experience to Execute runbook accordingly incident event
Experience to find right SOP and provide feedback for improvements
Knowledge to collect information from these tools:
• Microsoft System Center Operations Manager (SCOM)
• Python, Java, .Net
Elastic Stack, Kibana and Selenium
•Microsoft System Center Orchestrator (SCO)
•PowerShell
•SQL Reporting Services and Power BI
•Application Insights
•Foglight
Desirable Skills:
✓ certified in the supported technologies that are part of the scope of action (hardware and software);
Experience operation based on ISO/IEC NBR 17799/2007 - 27002 (Information Security ).
Capacity/Performance Analysis
Support for Monitoring Infra (Zabbix/Grafana/ELK) for Servers/ Cloud / Database SAP brtools e Oracle RMAN
Support Tool Analyst to collect logs for infra on-premises/cloud
at least support 4.000 hosts on hybrid environment
Desirable certification on Azure / AWS cloud monitor jobs using zabbix/grafana
Used to work HCI/Nutanix/Storage EMC
Commvault/Veeam Certification Experience Infra Datacenter
Experience with TCS Culture
Experience with TCS Culture
Good Learner, Good Approach for challenges
Good to work under many tasks at same time
Good to summarize and quick describe situation
Certification from Microsoft, RedHat, VMWare.
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What do we offer?
* TCS Benefits – Brazil:
* Health insurance
* Dental Plan
* Life insurance
* Transportation vouchers
* Meal/Food Voucher
* Childcare assistance
* Gympass
* TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
* Partnership with SESC
* Reimbursement of Certifications
* Free TCS Learning Portal – Online courses and live training
* International experience opportunity
* Discount Partnership with Universities and Language Schools
* Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
* TCS Gems – Recognition for performance
* Xcelerate – Free Mentoring Career Platform
* Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
* At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer
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