About the Role
* This position requires an individual to work with cutting-edge technologies and contribute to our success.
As a member of our team, you will have the opportunity to install and configure network infrastructure, setup and configuration of desktop devices and computers, provide technical support for office tools, applications, and systems, and much more.
The ideal candidate should have advanced English skills as well as experience working with ITIL practices and cloud networks, servers, and databases.
Key Responsibilities:
* Installation and configuration of network infrastructure
* Setup and configuration of desktop devices and computers
* Provide technical support for office tools, applications, and systems
* Configure client software and mobile devices
* Detect and resolve technical issues efficiently
* Inform project coordinators of equipment failures or repairs
* Support teleconferencing and videoconferencing appliances
* Manage incidents according to agreed SLAs
* Serve as a Point of Contact for critical incidents
* Use ITSM tools like BMC Helix for incident management
What We Offer
* Comprehensive health insurance
* Life insurance
* Gympass membership
* TCS Cares – 24/7 psychological assistance
* Reimbursement of certifications
* Access to TCS Learning Portal – online courses and live training
* Opportunities for international experience
* Discounts on university partnerships and language schools
* Bring Your Buddy – refer friends and receive bonuses
* TCS Gems – recognition for performance
* Xcelerate – free mentoring career platform
Tata Consultancy Services is committed to diversity and inclusion, providing equal opportunities to all candidates who meet our required knowledge and competency needs.