This role is central to the company. Operations is the backbone of our business, and you will be the person ensuring everything runs smoothly across teams, markets, and functions.
The role
As Head of Operations, you will own the operational engine of the company. You will translate strategy into execution, align teams, build scalable systems, and ensure accountability across the business. You will work closely with the Founder and leadership team to ensure the company operates with clarity, speed, and discipline as it scales.
What You’ll Be Responsible For
Full ownership of daily operations across the business
Building and maintaining scalable systems, processes, and workflows
Ensuring cross-functional alignment between Operations, Growth, Marketing, Supply Chain, and Customer Support
Turning strategic priorities into clear execution plans
Creating structure, accountability, and operational clarity across teams
Day-to-day Responsibilities
Own and oversee the company’s operational roadmap, priorities, and execution
Track KPIs across operations, logistics, customer experience, and internal teams
Identify bottlenecks, inefficiencies, and risks — and fix them
Ensure projects are delivered on time and to standard
Act as the operational link between leadership and execution teams
Continuously improve systems, documentation, and workflows
Key tasks
Build and optimize operational processes across:
Supply chain & logistics
Customer support & refunds
Internal team workflows
External partners and vendors
Implement clear reporting structures and performance tracking
Lead operational planning, timelines, and execution
Improve cost efficiency without sacrificing quality
Support hiring, onboarding, and team structure as the business scales
Maintain operational documentation, playbooks, and SOPs
What Success Looks Like In The First 6 Months
Operations are structured, predictable, and scalable
Teams have clarity on priorities, responsibilities, and KPIs
Bottlenecks across logistics, customer experience, and execution are reduced
Costs are better controlled and operational efficiency has improved
You operate as the clear owner of day-to-day operations
You are positioned to grow into a COO-level role as the company scales
Who You’ll Work Closely With
Founders, Marketing Team, Finance, Customer Support, Supply Chain partners, and external agencies.
Requirements (must-have)
Senior-level experience in operations within DTC / e-commerce
Proven track record in a high-growth (8–9 figure) environment
Strong ownership mindset with high standards
Ability to turn complexity into simple, scalable systems
Data-driven, decisive, and execution-focused
Strong communication and cross-team leadership skills
Education not required — results and experience matter most
3–7+ years in Operations, COO, or Operations Manager roles
Tools & platforms
Shopify (required)
Notion, Slack, Asana (required or strong familiarity)
Automation tools (Zapier, Make) are a strong plus
Experience working with agencies and external vendors
Compensation & Growth
€3,500–€5,000/month + performance-based bonus
Paid home office setup
Clear growth path: Head of Operations → COO
High level of autonomy and ownership in a fast‑scaling business
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