Clinical Team Manager / Sr. / Prin. – Hemonc
Standard (Mon‑Fri)
Office environment.
As a Clinical Team Manager (CTM), you combine deep knowledge, therapeutic expertise, and robust tools to help our clients deliver life‑changing therapies to market. You take ownership, anticipate problems, find solutions and deliver results, coordinating the activities of Clinical Management members which are allocated to a project on a Regional or Country basis.
Summarized Purpose: Accountable for achieving the final clinical result (usually clean data from evaluable patients as specified in the study protocol) within the time period specified in the contract with the customer. Interprets data on complex issues and makes good business decisions with support from line management. Works to ensure that all clinical results meet the customer's time/quality/cost expectations. Maintains profitability by ensuring clinical activity is conducted within contract scope, through efficient management of the clinical team. Typically works independently on projects of moderate to high complexity and may assume regional lead or Clinical Study Manager responsibilities.
Leads all clinical operational and quality aspects of allocated studies, of moderate to high complexity, in compliance with ICH GCP. In accordance to project specific requirements, may assume Lead CTM responsibilities on regional level, Clinical Study Manager (CSM) responsibilities or seek additional responsibilities; e.g. process improvements, lead complex programs, have wider management or project coordination responsibilities.
Develops clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan. Gives to the development of the Master Action Plan (MAP) for providing clinical related documents. Ensures timely set up, organization, content and quality of the relevant sections of the Trial Master File (local and central). May participate in the design and development of CRFs, CRF guidelines, patient informed consent templates and other protocol specific documents as required. Collaborates with the project manager to prepare, organize, and present at client meetings, including bid defense and hand‑off meetings.
Collaborates with the clinical team and other departments as needed to meet results of the project. Regularly communicates with the team and leads team meetings to ensure that timelines, resources, interactions, and quality are maintained. Responsible for the implementation and training of standardized clinical monitoring processes within the study and according to corporate standard policies. Responsible for the timely archiving of documents and study materials for the department.
Ensures achievement of the final clinical result within the contractual time period specified by preparing and monitoring clinical activity timelines and metrics, providing status updates to the project manager, regularly reviewing projects using tracking and management tools, implementing recovery actions, reviewing monitoring visit reports, and leading CRF collection and query resolution. Continuously monitors clinical trials to assess performance and ensure contractual obligations are met. May routinely conduct Accompanied Field Visits (AFVs) and be accountable for project financials.
Communicates with study sites regarding issues such as protocol, patient participation, case report form completion and other study‑related issues.
May coordinate all startup activities and ensures that essential document quality meets the expectation of Regulatory Compliance Review. Ensures timely regulatory submissions (if ...)
Customer Service Spanish Team Manager, Delivery
Fluent in Spanish and English.
Bachelor's Degree or equivalent experience.
Ability for flexible working shifts, including weekends, and holidays.
Previous management experience preferably within a customer service environment for direct reports.
Ability to travel 40% of the time.
Key job responsibilities:
Effectiveness in developing a large team of customer service associates.
Ability to engage team members in group discussions.
Understanding of effective coaching techniques.
Ability to support people through individual development plans.
Proficient listening and overall communication skills.
Positive communication who is sensitive to having difficult conversations to motivate associates to engage our customers in a positive style.
Ability to confidently facilitate team discussions and communicate business messages.
Demonstrates a high level of professionalism and is approachable.
Time management and organizational skills.
Completes tasks on time to a high quality standard.
Takes action on issues and opportunities raised in team Gemba discussions or continuous improvement initiatives.
Helps associates understand the performance bar and supports them to reach it.
Develops and achieves performance goals and objectives in line with the network wide vision and goals.
Encourages team engagement.
Comfortable working in a diverse group and contributing to an inclusive culture.
Proficient in process improvement, self‑starter able to proactively develop an operations team to highest potential.
Principal Project Manager Fast response Team
T-Systems, a German multinational company belonging to the Deutsche Telekom Group, is looking for a highly experienced Principal Project Manager to join our Fast Response Team, supporting critical projects and services that require rapid stabilization and recovery.
Key responsibilities:
Plan and manage projects in a highly complex global IT environment.
Lead large interdisciplinary teams and subcontractors during project recovery and stabilization phases.
Implement quality gates, define corrective measures and monitor execution.
Conduct project reviews, identify weaknesses and drive improvement actions.
Define project structure, procedures and quality assurance measures.
Plan, schedule and control project phases, timelines and cost plans.
Manage project resources, including external partners, ensuring delivery on time, quality and budget.
Lead project status meetings and steering committees, reporting to senior leadership and top management.
Handle escalations, de‑escalations and conflict management.
Apply best practices as part of the Zero Failure Program.
Establish cross‑production control mechanisms to ensure implementation of quality measures.
Contribute to the evolution of project management and ITIL standards.
Your profile:
At least 8+ years of experience in project or program management within IT environments.
Proven experience managing complex global IT projects with multiple international stakeholders.
Strong background in Data Center environments, cloud technologies and modern IT processes (AI, cloud, etc.).
Solid experience in quality management, reporting and governance frameworks.
Deep understanding of IT service environments including application operations, infrastructure, networks and desktop services.
Strong knowledge of ITIL processes and service management practices.
Experience working in multicultural and international environments.
Outstanding skills in communication, negotiation, problem solving and decision‑making.
Strong presentation and facilitation skills.
Highly proactive, structured and results‑oriented mindset.
Languages:
English – business fluent.
If you are passionate about leading complex IT programs, solving critical project situations and working in an international environment, we would love to hear from you!
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