Job Overview
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We are seeking a highly skilled professional to fill the role of Cloud Specialist.
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This position requires a strong background in application development, DevOps, and platform engineering. The ideal candidate will have experience with Apigee, GKE, and managed services.
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Responsibilities
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* Ensure adherence to quality standards, regulatory requirements, and best practices.
* Provide exceptional customer experience through first call resolution and minimize rejected resolutions.
* Contribute to business growth by participating in proposal creation and service improvement plans.
* Independently resolve tickets and meet agreed SLAs for the team.
* Offer support for on-call escalations, incident management, and problem solving.
* Promote value-added activities such as knowledge base updates, training, coaching, and interviewing.
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Required Skills and Qualifications
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* Strong expertise in Apigee, application development, DevOps (SRE), and platform engineering.
* Familiarity with GKE (GCP Cloud Exp) and managed services.
* Advanced proficiency in English and Portuguese languages.
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Preferred Skills
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* Knowledge of Python, Node.js, or Golang programming languages and frameworks like React, Angular, or Vue.js.
* Experience with UX design tools like Figma.
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About this Role
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This is an exciting opportunity for a skilled professional to join our team and contribute to our success.
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Contact Information
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