About the Role
As a Technical Support Engineer, you will be at the forefront of providing exceptional customer experiences and delivering timely solutions to technical challenges.
Key Responsibilities:
* You will handle support tickets and provide effective solutions to customers.
* Dive deep into complex issues and work closely with our engineering team to reproduce and resolve problems.
* Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Contribute to our community by writing technical blog posts, creating documentation, and sharing your expertise.
Requirements:
* Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is essential.
* Problem-Solving Skills: A knack for troubleshooting and dedication to finding solutions.
* Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
* Teamwork: Collaborative spirit and ability to work effectively in a fast-paced, global team.
* Time Zone: GMT -5 to GMT -2
Benefits:
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
* Open Source Pioneer: Our flagship Open Source Ingress Controller has become an industry standard.
About the Team
We are a global team dedicated to delivering exceptional customer experiences and driving innovation in the field of API gateway and API management.
If you have a strong passion for solving technical challenges and delivering results-driven solutions, we would love to hear from you!