**About the Role:**
We are seeking a highly skilled Business Technical Service Analyst to join our team.
* The ideal candidate will have experience in client-facing roles and PL/SQL development, with a strong ability to establish positive relationships with clients.
* They will assist in evaluating business requirements, effort estimation, and guiding clients to utilize standard solutions while maximizing revenue.
* This role involves converting client business requirements into detailed technical specifications and presenting them internally and externally while securing requirement sign-off.
Key Responsibilities:
1. Client Relationships: Establish and maintain long-term relationships with clients, understanding their business objectives and expectations.
2. Business Requirement Evaluation: Assist in evaluating client business requirements, effort estimation, and guiding clients to utilize standard solutions.
3. Technical Specification Development: Convert client business requirements into detailed technical specifications and present them internally and externally.
4. Knowledge Management: Maintain knowledge of critical business impact issues from Service Desk and assist in resolving these issues.
5. Release Management: Participate in release management between Service Desk, Compliance, and Project teams, ensuring that code releases do not negatively impact client operations.
6. Project Execution: Take part in executing simple project/development work plans and revise them as necessary to meet changing needs and requirements.
Minimum Qualifications:
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Benefits and Others:
* Flexibility to work from home.
* People-centered environment.
* Contact with teams from different countries.
* Attractive policy of salary and benefits.