Job Summary:
We are seeking a skilled Business Technical Service Analyst to join our team. This role requires strong technical skills in Oracle Database and PL/SQL development, as well as excellent communication and consultation skills.
Main Responsibilities:
* To establish positive relationships with clients and develop long-term partnerships.
* Assist in evaluating client business requirements and guiding them towards utilizing standard solutions while maximizing revenue.
* Participate in converting client business requirements into detailed technical specifications and presenting them internally and externally.
* Gain knowledge of identifying critical business impact issues from the Service Desk.
* Assist with maintaining client system environments by keeping records of client functionality, environment, and client-specific documentation.
* Participate in release management between Service Desk, Compliance, and Project teams.
* Take part in executing simple project/development work plans and revising them as necessary.
Required Skills and Qualifications:
* Relevant experience or degree in Information Technology or a related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English language proficiency.
Benefits:
* A people-centered work environment.
* The flexibility to work from home.
* Opportunities for professional development.
Others:
At our organization, we strive to create an inclusive and safe work environment. We welcome applicants with disabilities and encourage them to apply for this role.