About This Role
We are seeking a highly skilled Partner Success Specialist to join our team. As a key member of our organization, you will be responsible for fostering strong, long-term relationships with partners and positioning us as a reliable and easy-to-work-with provider.
Responsibilities
* Foster strong, long-term relationships with partners via personal and online meetings.
* Act as a trusted advisor for partners on business matters related to our product.
* Participate in industry-related expos and events.
* Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
* Assist in resolving partner concerns and mitigating dissatisfaction.
* Encourage partners to share expertise within the community.
* Facilitate connections between partners and other teams.
* Monitor partner compliance with community policies and rules.
Partner Onboarding
* Lead the onboarding process for new partners, ensuring a smooth start within our ecosystem.
* Ensure partners are well-informed about our product's policies, team structure, pricing, billing, support, and development procedures.
Collaboration & Business Development
* Develop a deep understanding of partners' businesses, market specifics, and unique needs.
* Support partners in migrating their customers to our product, ensuring smooth transitions.
* Monitor partners' business success, identifying challenges and opportunities for growth.
* Engage with technology partners to drive collaboration and lead exchange.
* Gather domain knowledge to anticipate market trends and enhance partner engagement strategies.
* Conduct market research to identify growth opportunities.
Requirements
* Bachelor degree.
* Experience in sales or customer service roles in IT sphere.
* Full professional proficiency in English at a working fluent level.
* Portuguese and Spanish language skills are also required.
* Recorded public speaking experience is considered a plus.
* Excellent memory, developed logical thinking, ability to analyze information, and draw conclusions from it.
* Time-management skills in saturated work environment.
* High productivity and speed of work.
We Offer
* Involvement in the growth and development of an international company with a global reputation.
* Result-driven and supportive international team.
* Health insurance after the probation period.
* Corporate and individual professional training after the probation period.
* Paid medical leave – 100% pay for the first 10 working days.
* Sick leave – 5 paid days annually.
* Tech equipment rent reimbursement (35 USD gross/month).
* Parental and baby bonding leave.
* Family days and gifts.
* Company swag store.
* This is a remote position with occasional traveling.
What We're Looking For
* A detail-oriented and proactive professional with excellent communication skills.
* Able to work independently and as part of a team.
* Strong problem-solving skills and analytical thinking.
* Ability to multitask and prioritize tasks effectively.
* Proficient in CRM data management and analysis.
Why Join Us
* An opportunity to grow professionally and personally.
* A collaborative and dynamic work environment.
* Flexibility and autonomy in your work.
* A chance to make a real impact in the industry.