Job Summary
We are seeking an experienced Client Relationship Manager to lead our client success initiatives. The ideal candidate will possess strong communication skills, a proactive mindset, and the ability to interpret data insights into actionable recommendations.
This role requires a unique blend of client-facing communication, data-driven performance management, and coordination with internal teams to ensure seamless campaign execution.
* Be the main point of contact for each client, communicating daily via calls, emails, and texts to keep them informed and engaged.
* Provide clear updates on campaign performance, next steps, and upcoming improvements to drive real results.
The successful candidate will own key client performance metrics, including leads, bookings, show percentage, and close percentage. They will also be responsible for client satisfaction, retention, and renewal rates.
Responsibilities
1. Daily Client Communication:
o Main point of contact for each clinic client.
o Communicate daily via calls, emails, and texts.
o Provide clear updates on campaign performance.
2. Client Onboarding:
o Lead new clients through setup.
o Set expectations around timelines and deliverables.
3. Monitor & Troubleshoot Campaigns:
o Review ad and funnel performance daily.
o Identify drops or issues early and diagnose potential causes.
4. Coordinate with Delivery Teams:
o Communicate findings and improvement plans.
o Ensure changes are executed effectively.
Requirements
* Previous experience in sales or lead generation.
* Strong communication and organizational skills.
* Able to interpret data and turn insights into clear actions.
* Proactive, solution-oriented mindset.
* Comfort working with multiple clients and priorities in a fast-paced environment.
* Team player who collaborates well across departments.
About the Role
This is an exciting opportunity to join our team as a Client Relationship Manager. If you are a motivated individual with a passion for delivering exceptional client experiences, we encourage you to apply.