Job Overview
We are seeking a skilled Service Delivery Manager to oversee the operation of our service delivery processes.
This is a hands-on role that requires close collaboration with engineers and customers, as well as a deep understanding of incident management, ITSM practices, and commercial delivery principles.
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Key Responsibilities
* Design and maintain on-call coverage plans to ensure all critical skills are available when needed;
* Owning the incident management process for your accounts: priorities, roles, communication cadence, escalations, and post-incident reviews;