Overview
Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home
Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you're looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you.
What You'll Be Doing
As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful.
Responsibilities
* Deliver outstanding support in both French and English through voice and chat
* Troubleshoot and resolve customer issues with professionalism and urgency
* Build strong relationships by personalizing each interaction
* Collaborate with your team to ensure consistent and high-quality service
* Share customer feedback and insights to help improve our processes
What We're Looking For
* 1+ year of remote/online experience in customer service or a similar role
* Experience with bilingual customer support is an advantage
* Excellent written and verbal communication skills
* Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus
* Calm and solution-focused under pressure
* Familiarity with E-Commerce and CRM systems is a plus
* Fluent in French and English
Tech Requirements
* Personal computer or laptop with a minimum i5 processor
* Stable internet connection with at least 15 Mbps upload and download speeds
Perks And Benefits
* Competitive pay with annual performance reviews
* Paid time off to support work-life balance
* Monthly health stipend
* Performance bonuses based on KPIs
* Permanent remote work setup
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* IT Services and IT Consulting
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