Job Role
As a Salesforce Professional, you will drive business growth by implementing and optimizing Salesforce solutions. We are seeking an individual with exceptional analytical skills, strong communication abilities, and a deep understanding of Salesforce capabilities.
Key Responsibilities
* Gathering Business Requirements: Engage with stakeholders to elicit and clarify business needs, translating them into functional specifications for Salesforce implementations.
* Business Process Analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution Design & Configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data Analysis & Reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & Training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder Collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous Improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements
* Proficiency in Salesforce Sales Cloud, Quote, Order, and Contract Management Testing (UAT)
* Business case writing, wireframing, and flow diagrams
* Salesforce configuration and administration
* Basic programming/scripting (Apex, SOQL) is advantageous
Soft Skills
* Analytical thinking & problem-solving
* Effective oral and written communication
* Requirement gathering & documentation
* Process mapping & diagramming
* Stakeholder management & facilitation