Company Description
FlexPro Meals provides chef-prepared healthy meals, delivered quickly and nationwide. With a variety of 35 meal options including Gluten-Free, Dairy-Free, and Keto choices, the company focuses on making healthy eating simple, delicious, and enjoyable. By offering tailored solutions to fit various dietary needs, FlexPro Meals promotes convenient and nutritious eating for individuals across the country. This modern and innovative approach to meal delivery is designed to take the hassle out of maintaining a healthy lifestyle.
Role Description
The Concierge Account Manager is a full-time remote position responsible for providing personalized support to clients to enhance their experience with FlexPro Meals. This role involves managing customer accounts through retention and upselling our products and services as well as addressing inquiries, resolving concerns, and ensuring a high level of satisfaction. Daily tasks include maintaining strong communication with clients, streamlining their preferences, providing tailored recommendations, and fostering relationships to strengthen client retention. The Concierge Account Manager will collaborate with internal teams to ensure exceptional service delivery.
Qualifications
* Strong customer service and client relationship management skills
* Strong customer retention and sales abilities
* Excellent English - reading, writing, and speaking
* Excellent organizational and time management abilities
* Effective communication and interpersonal skills, both written and verbal
* Analytical and problem-solving abilities to address customer needs and resolve issues
* Proficiency in CRM tools and digital communication platforms
* Ability to work independently and in a remote team environment
* Previous experience in account management, sales or customer retention is preferred
* A proactive attitude, attention to detail, and a customer-focused mindset