Project Overview:
Luxoft is partnering with a fintech to introduce Open Banking in the North American market. A state-of-the-art, cloud-native SaaS solution has been developed to facilitate Open Banking across various financial services institutions in North America. The solution implements the FDX APIs and is designed for smooth operation.
Responsibilities:
* Manage the day-to-day operation of the Open Banking SaaS solution
* Provide governance and management reporting to the client
* Share knowledge of Open Banking SMEs and mentor the support team on workflows
* Participate in application support and resolve customer issues
* Collaborate with development and AWS SMEs for smooth platform operation
Mandatory Skills:
* 7+ years of experience supporting production environments for financial services institutions
* 2+ years of experience supporting AWS cloud environments
* Working experience with FDX/REST APIs, data sharing, and consent workflows
* Previous experience leading a support team
* Experience running SLA and KPI frameworks for critical applications
* ITIL process experience, mainly change, release, and incident management
* Experience dealing with customer senior management