Technical Support Specialist
The role of a Technical Support Specialist involves delivering exceptional technical assistance to clients, ensuring seamless operation of their IT systems.
Key Responsibilities:
* Provide first- and second-line support via email and remote tools.
* Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications.
* Log, track, and manage incidents and service requests across various platforms.
Client Interaction:
* Deliver a professional, customer-focused experience during all interactions.
* Translate technical issues into clear, user-friendly language.
* Escalate unresolved issues appropriately and ensure timely follow-up.
Service Management:
* Adhere to ITIL-aligned processes for incident, problem, and change management.
* Monitor and meet SLA requirements for all client requests.
* Identify opportunities to enhance service delivery and client satisfaction.
About this Job
As a skilled Technical Support Specialist, you will possess excellent communication skills, the ability to work in a fast-paced environment, and a strong understanding of IT systems and applications. If you are passionate about providing exceptional customer service and resolving technical issues, we encourage you to apply for this exciting opportunity.