Remote Scheduling Coordinator Role
We are seeking a highly skilled Remote Scheduling Coordinator to provide high-volume scheduling support for home care agencies.
The ideal candidate will manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage. This role involves handling inbound and outbound scheduling calls and texts from caregivers, clients, and agencies using our AI-enhanced platform to step in when human judgment and problem-solving are needed.
About the Job
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage.
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies.
* Use scheduling and EMR systems, plus our proprietary platform.
* Proactively identify coverage gaps and resolve scheduling conflicts in real time.
* Document updates accurately in the system to avoid missed calls or service disruptions.
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage.
Key Responsibilities:
* Schedule caregivers for client assignments while ensuring adequate staffing levels.
* Resolve scheduling conflicts and coordinate with team members to maintain seamless client coverage.
* Utilize EMR and scheduling systems to track client data and schedule changes.
* Communicate effectively with caregivers, clients, and agencies through various channels.
Requirements
* 1–2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles.
* Proven experience speaking with physicians, clinic staff, or healthcare providers.
* Familiarity with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare).
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools.
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts.
* Past experience working with U.S.-based teams in a fully remote role setup.
Benefits
* Potential for profit share based on performance.
* Fully WFH, forever.
* Unlimited PTO.
* Potential Growth Opportunities.