Our business is a Techstars-backed startup providing local courier services in 20 major metro areas across the United States.
The operations involve ongoing deliveries and assistance to delivery drivers and shippers via phone and live chat. This support includes resolving issues, answering questions, and escalating concerns as needed.
Key Responsibilities
* Monitor deliveries and provide timely support to drivers and shippers to ensure smooth logistics operations.
* Manage customer service interactions over the phone and through live chat, addressing inquiries, and resolving complaints efficiently.
Requirements
* Proficiency in English is required for effective communication with customers and team members.
* The ability to work based on Eastern US time zone (EDT) ensures seamless coordination with our team and clients.
* Previous experience in logistics, courier operations, call center, or customer support is beneficial in understanding the nuances of the role.