Key Responsibilities
This position requires a skilled professional to manage and resolve infrastructure issues, ensuring optimal performance of real-time data services.
* L2 Alert Management: Creating and/or updating resolutions into knowledge bases, run books, scripts, and ITRS rules for effective alert resolution.
* Incident Management: Managing the incident lifecycle from identification to resolution, mitigating business impact in production environments.
* Change Management: Executing production changes, including mandatory updates, software upgrades, and content modifications with minimal disruptions.
Requirements:
* A minimum of 3-5 years of experience in Market Data Infrastructure.
* Proficiency with Thomson Reuters Enterprise Platform (TREP) or Refinitiv Real-Time Distribution System (RTDS) and DACS.
* Good understanding of Market Data platforms, such as Refinitiv, Bloomberg, direct feed providers, and network fundamentals.
* Experience with Linux/Windows operating systems, scripting languages (Bash/Python), and network connectivity skills (multicast, routing, switches, TCP/IP).
* Excellent communication and English language skills are essential.
* Understanding of ITIL Foundation and best practices in IT service management.