Technical Implementation Specialist
We are seeking a highly skilled Technical Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for delivering technical solutions and support to our customers.
Key Responsibilities:
* Provide technical pre-sale assistance, including Wialon and IoT introductions, demo delivery, and closing all technical blockers.
* Work with partners to develop their technical expertise and understanding of the IoT domain.
* Offer software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement.
* Provide full-range support activities for Wialon-based projects, including migration, retention, and onboarding new clients to Wialon.
* Improve partner employees' expertise via passing them through the Basic Course and evaluating their expertise via Certification.
* Guide partners on the HW integration process and manage HW partners test accounts.
* Holding public training sessions and webinars to extend the number of possible scenarios for using Wialon.
We expect:
* Advanced English and Spanish required; knowledge of Portuguese is a strong plus.
* Experience in technical support or training roles or similar (management of technical variables + live interaction with customers).
* University degree (ideally computer engineering, systems, or related/technical background).
* High productivity level and high speed of work in general – we value how many unique letters you can write per day and how many phone calls/meetings you can handle without quality loss.
* Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
* Strong knowledge of building fruitful partnerships – provision of high-quality service, diplomacy, attention to details, honesty.
* Fast learner – we provide an extensive training program during your probation period, and with a plethora of training opportunities after that.
* Ability to switch focus easily within a high number of incoming tasks.
* Excellent business correspondence and communication skills.
What We Offer
* Involvement in the growth and development of an international product IT company with a worldwide reputation.
* Challenging tasks that boost your technical and communicative creativity.
* Result-driven, friendly, and supportive team – we do an amazing job and are good friends after work.
* Flexible working hours within GMT-3 time zone.
Benefits
* Medical insurance compensation and equipment allowance.
* 20 work days of vacation that can be divided as needed.
* 5 paid sick leaves without a doctor's note.
* Family-friendly policy helping to balance work and family life.
* Corporate presents and financial support for participation in training and specialized courses.