Full-timeCompany DescriptionSports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.Job DescriptionAs a VIP Account Manager LATAM you will be responsible foryou will be responsible for building a personal relationship with selected customers who have already passed the sustainability and RG risk criteria.The customer should feel comfortable with discussing any issue with you, including but not limited to responsible gaming, bonuses, revenue and source of funds. In addition, the role will provide our hosted customers with an end-to-end service from issue resolution, bonus, relationship and hospitality management.The aim is the VIP Account Manager to become the main point of contact between the company and the customer. This will involve a mixture of social responsibility and responsible gaming, adherence to the Code of Conduct and revenue growth by maximizing the share of the players gambling wallet against competitors.This role will need relationships to be built via telephone, email, chat and meeting customers personally through events and one-to-one meetings. You will also act as the first, and preferably, only point of escalation for any of your portfolio’s customers.We are currently looking for 2 VIP Account Managers. One will be located in SaoPaulo and the other located in Rio de JaneiroQualificationsWhat you will do:Build a proactive and personalized relationship with allocated playersEnsure regulatory requests can be completed when requiredPartake in the strategic ambition of the account management team to drive growth and revenue to ultimately build loyalty to the brandConduct all responsible gambling and AML interactions with account customers where possibleIdentify potential new account customers via daily business analysis and reportingHandle/resolve customer issues /dispute resolutions ensuring the customer feels valueWork as an integral part of the account management team to influence player activity with a view to maximize retentionEnsure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teamsCoordinating with the hospitality team for the organization of events and to optimize the hospitality experience – attend these events with your customersProvide the business stakeholders with accurate reporting on performance, Responsible Gambling and growth of the account customer baseEnsure the spirit of the Code of Conduct is followed and adhered to in all interactions with our customersAdditional InformationMandatory requirementsMinimum of 1-3 years of experience managing VIPs in an online gaming or similar customer-centric environment, with a proven track record of managing high-value accounts.Native Portuguese speakerFluency in EnglishProven track record of customer revenue analysis and reportingOutstanding personal relationship management skillsAbility to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.You will have a high interest and good all-around knowledge of licensed online gaming in both sports and casinoCommunicate over phone, email and in person in a clear and engaging professional mannerExperience in hosting VIP events (preferred)Team PlayerDrives ResultsInterpersonal SkillsAt Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.Depending on your role and location, you can expect to receive benefits likeA regular bonusA stake in our success through our ShareSave schemeWellbeing support, and so much more.And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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