ServiceNow Analytics Specialist
The key role of a ServiceNow Analytics Specialist is to lead the reporting, analytics, and KPI strategy for the ServiceNow platform.
About the Role
As a ServiceNow Analytics Specialist, you will be responsible for driving data visibility, operational performance insights, and measurable ROI.
Key Responsibilities
* Own ServiceNow reporting and analytics governance across all modules.
* Define and standardize KPIs, reporting cadence, and data quality frameworks.
* Design and build dashboards and reports in Performance Analytics, Reporting, and Visualization tools.
* Deliver executive and operational dashboards providing real-time service and performance insights.
* Collaborate with business and platform owners to align reporting with goals and ITIL frameworks.
* Ensure data accuracy, governance, and consistency across ServiceNow, Power BI, and Salesforce.
* Measure and communicate platform adoption, automation gains, and productivity improvements.
* Stay current on ServiceNow releases, AI/Now Assist features, and emerging analytics capabilities.
Your Background
To be successful in this role, you will need:
* At least 3 years of ServiceNow experience (Performance Analytics, Reporting, or Data Visualization).
* Proven ability to design dashboards across ITSM, CSM, and SPM modules.
* Strong knowledge of ServiceNow data models, tables, and CMDB relationships.
* Excellent collaboration, analytical, and presentation skills.
PREFERRED QUALIFICATIONS
Experience in an MSP or multi-client environment. Familiarity with ITIL KPI frameworks (MTTR, SLA, backlog, etc.). Experience with VividCharts, Power BI, or Tableau. Exposure to Automation Engine, Flow Designer, or Now Assist analytics. Certifications (Preferred): ServiceNow CSA, Performance Analytics & Reporting Micro-Certs, ITIL 4 Foundation.