IT Support Specialist Role
We are looking for a skilled and motivated IT support specialist to deliver exceptional technical assistance to clients.
The ideal candidate will possess strong problem-solving skills and excellent communication abilities.
Key Responsibilities:
* Provide first- and second-line technical support via email and remote tools.
* Diagnose and resolve issues involving various business applications.
* Log, track, and manage incidents and service requests across different platforms.
Requirements:
* Fluency in English (written and verbal).
* 2+ years of experience in an MSP environment.
* Hands-on experience with Salesforce or similar ticketing platforms.
* Strong analytical and troubleshooting capabilities.
* Excellent interpersonal skills.
About the Position:
This is a unique opportunity to work in a dynamic team and contribute to delivering high-quality technical services to our clients.
As an IT support specialist, you will have the chance to develop your skills and expertise in a fast-paced environment.