Job Title: Salesforce Business Analyst - Demand Driver
Description
We are seeking an exceptional Salesforce Business Analyst to drive business growth through effective solution design, implementation, and analysis. The successful candidate will possess in-depth knowledge of Salesforce Sales Cloud, Quote, Order, and Contract Management, as well as excellent analytical and problem-solving skills.
Key Responsibilities
* Gather and document business requirements: Collaborate with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Work closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate effectively with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Required Skills & Qualifications
* In-depth knowledge of Salesforce Sales Cloud, Quote, Order, and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Benefits
This role offers a dynamic and challenging work environment, with opportunities for professional growth and development. As a valued member of our team, you will have access to cutting-edge technologies, innovative projects, and a collaborative community.