Customer Services operations across multiple countries in Latam Multinational company operating in the healthcare/diagnostics sector About Our Client Large multinational company operating in the healthcare/diagnostics sector, with a well-established presence in Latin America and a strong focus on innovation, quality, and health impact. Job Description Provide strategic leadership for Customer Services operations across Latin America, with full regional accountability. Define and execute the services strategy aligned with overall business objectives. Ensure operational excellence, customer satisfaction, team engagement, and financial results. Manage KPIs, budgeting, forecasting, and operational performance. Lead transformation, continuous improvement, and organizational optimization initiatives. Ensure regulatory compliance, governance, and quality standards. Lead large and diverse teams, including the management of partners and distributors in selected markets. The Successful Applicant Senior executive with solid experience in Customer Services, Operations, or related areas, within a regional/multi-country context. Proven track record in leading large teams and driving transformation initiatives. Strong strategic mindset, results orientation, and ability to operate within matrix organizations. Previous experience in healthcare, diagnostics, or other regulated industries is highly desirable. Fluent English required; Spanish and Portuguese are strong differentiators. Willingness to travel frequently across the region. What's on Offer Aligned with market practices. J-18808-Ljbffr