**About the Role**
This Business Technical Service Analyst will be responsible for understanding client business needs, developing and maintaining long-term relationships, and gaining experience in acting as the go-to person for all aspects of services and support.
**Responsibilities Include:**
* Evaluating client business requirements and guiding them to utilize standard solutions while maximizing revenue.
* Converting client business requirements into detailed technical specifications and presenting them internally and externally.
* Maintaining knowledge of critical business impact issues from Service Desk and assisting with documents and maintenance to clients' system environments.
**Requirements for Success**
The ideal candidate should have relevant experience or a degree in Information Technology or a related field, solid experience in Oracle Database and PL/SQL development, and previous experience consulting with clients to meet business needs.