HCLTech is a global technology company, home to 227,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.
To learn how we can supercharge progress for you, visit for overseeing the delivery and management of application support services, ensuring alignment with business needs and service level agreements (SLAs).
This role involves collaborating with both internal, external teams to optimize service processes, resolve/process tickets as per agreed SLAs/agreements, and drive improvements in application performance and user satisfaction.
Soft Skills: Is able to solve problems and Has critical thinking
Has excellent communication skills
Is able to communicate with users and understand their business problem
Has strong leadership skills.
Has strong conflict management skills.
Is able to lead the team in multiple geographies.
Language skills: English (Must), Brazilian Portuguese (Must), Spanish (Conversational - Good to Have)
Domain Expertise:
Experience with vendor management in Application support with strong service management process skills (ITSM
Experience in ensuring SLA compliance for service delivery
Experience in coordinating with support teams
Monitoring and reporting on service performance
Knowledge of ERP (SAP/ S/4)/NERP applications – (Desired)
Technical / Functional Skills ITSM tools (e.g., ServiceNow)
Application monitoring software
Knowledge of ppt and excels
Incident Managment systems
Understanding of organization change management
Ability to take interviews and select right team members
Basic understanding of SAP key modules like Sales and Distribution, Procure to Pay and Finance.
Budgeting and forecasting
Understand PnLs – (Desired)
Understanding Salesforce cloud, processes – (Desired)
Project Experience: SAP projects – (Desired)
Certifications SAP Activate Project Manager – (Desired)
PMP – (Desired)
ITSM
Why choose us? We are one of the fastest growing technology companies in the world, with more than 60 offices around the world and a global team of 227,000 employees.
Our company is extremely diverse, with 165 nationalities represented.
We offer the opportunity to work with colleagues around the world.
We offer a flexible and remote work environment, prioritizing the integration between work and personal life.
We are committed to your growth, offering learning and career development opportunities at all levels.
We offer comprehensive benefits for all employees.
Certified as "Great Place to Work" and "Top Employer" in 25 countries, recognized as "Top Employer" in Brazil, providing a positive work environment that values employee recognition and respect.
Equality & Opportunity for All Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.