IT Service Representative
Are you ready to take your career to the next level in a dynamic and collaborative environment?
We're looking for an IT Service Representative who is passionate about delivering exceptional customer service and has the skills to troubleshoot technical issues.
* You will be responsible for resolving technical issues via phone, email, and chat
* Maintaining accurate records of all interactions with customers
* Collaborating with internal teams to ensure timely resolution of issues
As an IT Service Representative, you will have the opportunity to develop your problem-solving skills, work collaboratively as part of a team, and provide excellent customer service.
This role requires strong communication skills, attention to detail, and the ability to multitask. If you're self-motivated, results-driven, and passionate about delivering exceptional customer experiences, we want to hear from you!
Key Skills and Qualifications
To be successful in this role, you'll need:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong analytical and problem-solving skills
* Proficiency in Microsoft Office Suite
* Experience working in a customer-facing role
Benefits
We offer a comprehensive benefits package that includes:
* Health insurance
* Dental plan
* Life insurance
* Transportation vouchers
* Meal/food voucher
* Childcare assistance
* Gympass
* TCS Cares - free psychological assistance (24 hrs/day), legal, social and financial assistance
* Partnership with SESC
* Reimbursement of certifications
* Free TCS Learning Portal - online courses and live training
* International experience opportunity
* Discount partnership with universities and language schools
* Bring Your Buddy - referral bonus
* TCS Gems - recognition for performance
* Xcelerate - free mentoring career platform
We promote an inclusive culture and believe in equity for all our associates. Join us and become a valued member of our team!