Sales professionals in rapidly growing startups know that customer satisfaction and growth are key to success. As an Account Manager, you will be responsible for building relationships with customers, identifying opportunities for new revenue, and executing on sales strategies to support the Sales team.
About the Role
* You will own overall relationships with customers, including key stakeholders and strategic decision-makers.
* Develop trusted advisor relationships with clients by ensuring a smooth transition from prospecting to onboarding.
* Maintain effective communication with customers, addressing any issues or concerns in a timely manner.
About You
* You have 3+ years of experience in account management, sales, or a related customer-facing position.
* You possess strong communication and presentation skills, with a proven track record of high performance and success.
* You can think strategically, solve problems effectively, and prioritize work initiatives in a fast-paced environment.
Key Responsibilities
1. Identify opportunities for upselling and cross-selling to existing customers.
2. Collaborate with internal teams to translate customer feedback into product insights.
3. Monitor client engagement and utilization of services, providing recommendations for improvement.
What We're Looking For
* A genuine commitment to understanding and exceeding customer needs.
* The ability to work independently and as part of a global distributed team.