Overview
ANEW Resort Ingeli Forest is seeking a professional and experienced Head Waitron to lead our service team and ensure an exceptional dining experience for our guests. The ideal candidate will have a passion for hospitality, excellent leadership skills, and the ability to train and motivate wait staff while maintaining the highest standards of service.
The successful candidate will be based in KwaZulu-Natal, Kokstad.
Strategic Purpose
Lead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.
Key Responsibilities
* Service Leadership
o Supervise service staff during shifts
o Maintain service standards
o Coordinate floor operations
o Handle VIP guests
o Monitor guest satisfaction
* Team Management
o Supervise waitstaff
o Coordinate shift schedules
o Train new staff
o Monitor performance
o Handle service issues
* Operations
o Manage table assignments
o Oversee setup procedures
o Monitor service timing
o Coordinate with kitchen
o Maintain service equipment
* Quality Control
o Ensure service standards
o Monitor food quality
o Check presentation
o Maintain cleanliness
o Handle complaints
Required Skills
* F&B service expertise
* Leadership and supervisory ability
* Menu knowledge
* Food knowledge
* Wine knowledge
* Upselling Skills
* POS proficiency
* Problem-solving skills
* Guest and customer service focus
* Time management and ability to multitask
* Teamwork and collaboration
* Health and safety compliance
* Basic bar tendering and cocktail knowledge
Performance Metrics
* Guest satisfaction
* Service speed
* Team performance
* Upselling results
* Quality standards
* Staff development
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