About Us
Cadence is a language services firm servicing the due diligence industry.
We are a remote-first company with staff located across multiple countries.
Job Role
You will ensure clients' interpretation and market research needs are met with precision and efficiency.
Your responsibilities will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals.
Our interpretation team covers both remote projects and on-site projects.
Note - this role is to manage interpretation projects, not to actually interpret on behalf of clients.
The Job Details
* Manage multiple projects per day.
* Projects can begin and end on the same day or span several weeks.
Project Management
* You will speak with clients via email, phone, or WeChat about their needs.
* You will work with colleagues to ensure the client's expectations for quality, speed, and cost are met.
* You will identify colleagues to assist based on the relevant time zones or regions for the project.
Linguist Recruitment
* Your top responsibility is to identify the best linguist in our community for the client's objective.
* You will need to present that linguist's experience in a relevant way for the project.
* You will need to constantly evaluate profitability and client satisfaction.
Client Communication
* You will need to sync up expectations between client(s) and linguist(s).
* You may need to chaperone calls to ensure they begin successfully.
* You will need to speak with clients after projects to make sure they are satisfied.
Required Skills and Qualifications
* Bachelor's degree in a related field.
* Fluency in English. Fluency in an additional language is a bonus.
* Experience with Salesforce or similar CRM systems.
* Excellent written and verbal communication and client service skills.
* Strong organizational and multitasking abilities.
* Ability to work under pressure in a fast-paced environment.
* Ability to work effectively in both independent and team environments.
* Goal-oriented, driven, and highly motivated to succeed & take on challenges.
* Entry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus.
Working Arrangements
* This is a fully-remote role.
* You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region.
* Weekends and overnights shifts are available with a commensurate increase in compensation.
Compensation and Benefits
* Salary commensurate with experience.
* Paid time off.
* Health insurance.
* Annual allowance for professional development expenses.