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We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Test Day Delivery Assistant
The Role
To assist and support the Exams operation with all products offered by the British Council, in accordance with BC policies and procedures, administration manuals, awarding body requirements, Quality and Compliance Assessment (QCA) rules, including occasional direct interaction with partner institutions. Some weekend test day work will be required.
Main Accountabilities But Not Limited To The Following
Service and Product Delivery Support
Uses new and legacy systems to plan, administer and/or deliver exams (e.g. Plan Exams, BOSS, Cambridge English Online, ORS, IWAS), and inputs necessary information to the appropriate systems in a timely manner.
Uses new and legacy systems to administer exams (e.g. BOSS, Cambridge English Online, ORS, IWAS), and inputs necessary information to the appropriate systems in a timely manner.
Produces and organises administrative material for test day.
Supports publication and sending of exam results and certificates and undertakes statistical analysis of exam results for institutions.
Customer service
Assists in the coordination and servicing of institutional relationships and accounts Supports exam registrations and enquiries from institutional customers.
Assists in the processing of complaints, refunds, cancellations, transfers, and appeals for all exams.
Supports the coordination of exams-based teacher training initiatives for schools and institutions.
Requirements Of The Role
Experience working in a busy operational environment delivering high levels of customer service
Ability to ensure compliance, risk and security standards are monitored and maintained
Experience of delivering computer-based exams
Written and verbal proficiency in English at A2 level is required
Desirable
Desirable degree in a relevant subject area
Closing Date: Applications will close at 23:59 on 23 November 2025 South Africa Time / 22:59 UK Time
We request that applications be submitted in English
You must have the legal right to work in the country at the time of application.
Mobility / relocation / visa sponsoring support will not be provided.
Important Information
Department: Exams
Contract Duration: Indefinite
Basic Monthly Salary: BRL 3 110,21
Location: Brazil
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Non-profit Organizations
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