Job Title: Service Disruption Management (SDM)_LLDExperience: 10+ years Location: RemoteWhat you bring: • 10+ years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role • Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage • Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE) • Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support • Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import • Experience in Problem Management, Root cause analysis methodologies • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management • Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification • Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) • Capacity to continuously acquire new knowledge in an independent and proactive way • Good analytical and solution-oriented thinking • Very good communication and networking skills • Experience of safeguarding customer relationship • Strong customer service focus