About the Role:
We're seeking a talented Customer Success Engineer who can leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to clients.
Key Responsibilities:
* Guide new users through onboarding, setup, and best practices.
* Document technical learnings, common patterns, and solutions derived from real customer interactions.
* Transform lessons learned into clear, actionable knowledge for both internal teams and external users.
* Create and maintain documentation, tutorials, and sample projects.
* Provide technical support via email and meetings, helping users troubleshoot and resolve issues quickly.
* Collaborate with engineering to debug production issues and prioritize fixes.
* Help users architect scalable and efficient deployments using our platform.
* Lead customer-facing technical sessions, demos, and Q&As.
Qualifications:
* 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.).
* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
* Experience working with open-source generative AI models.
* Familiarity with Kubernetes and cloud infrastructure.
* Excellent written and verbal communication skills.
* Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain).
* Experience working with APIs, CLI tools, and deployment workflows.
* Ability to explain complex technical concepts clearly and concisely.
Benefits:
* A fully remote position with a structured schedule that supports work-life balance.
* The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving.
* Two weeks of paid vacation per year.
* 10 paid days for local holidays.
What We Offer:
* A chance to work with a talented team.
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.