Senior Manager, Service DeliveryDepartment: TechnologyEmployment Type: Fixed Term - Full TimeLocation: BrazilDescriptionFIFA27 will be established as the Local FIFA Subsidiary in Brazil, to work together with FIFA HQ in Zurich and globally, to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027 (“FWWC2027”).Please submit your CV in English, as it will be reviewed by an international team.THE POSITIONThe Senior Service Delivery Manager is responsible for all aspects of Service Delivery Management for Corporate and Tournament technology support operations for the FIFA Women’s World Cup 2027 TM (FWWC 2027) within Brazil. The role entails working in close collaboration with the Technology teams in Brazil and Zurich, and other key stakeholders.KEY RESPONSIBILITIESEstablish and implement a fit for purpose integrated support model (including FIFA, technology partners, service providers, government entities etc.) across all phases of the project.Management / implementation of IT Service management processes and procedures including the management of the ITSM tool.Establish service level agreements (SLAs) in accordance with the FIFA Technology Handbook across all technology services.Be the lead manager for Service Delivery area within the FWWC27 Technology Project teamRecruitment of direct reports in the next phase of hiring & contracting, who will in turn be responsible to deliver their key area of scope.Lead on the definition of the Asset tracking and management of deployed equipment in all sites.Ensure all tasks and deliverables are completed to scope, within budget and on schedule.Continuously review and make recommendations to improve technology across the tournament.Contribute to the Technology readiness program, including test events and exercises, policies and procedures and training of the teamBe a key member of the Technology team and work collaboratively with colleagues across the organisation and FIFA Technology team as defined by the operational organizational structure.Lead, build and manage a strong diverse team composed of paid staff, contractors, and volunteers for operating the technology services in scope.YOUR PROFILEUniversity degree or similar higher education, in Information Technology, Computer Science or related fieldA minimum of 8 years overall IT experience and minimum 4 years of experience in a similar roleExperience in the Sports / major event industryProven track record of successful delivery of complex IT programs and projectStrong IT skills and relevant knowledge in Service Delivery Management.Good Procurement and contract management skillsHighly adept at consulting, negotiating, communicating, consensus building and facilitationGood analytical skills and problem-solving skillsExcellent people management, verbal and written communication, training, and presentation skillsTeam Player, willing to work with tight timelinesPositive attitude, patience and persistenceITIL foundationsRight to work in Brazil.Fluent in English (spoken and written)Fluent in Portuguese (spoken and written)Proficiency in any other FIFA language (FR / ES / GER) is an assetWilling to travel within Brazil (up to 20%)Ability to re-locate to Rio de Janeiro.
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