What you will do
As a Future Talent Remote Support Specialist Associate, you will:
1. Be trained and progressively exposed to the remote resolution of automation and equipment cases via phone, chat, and email, supporting customers and Tetra Pak field teams as your technical capabilities develop;
2. Follow structured learning paths, technical training, and hands on practice to build skills in troubleshooting automation and equipment issues before gradually taking ownership of support cases;
3. Learn how to participate in and contribute to remote troubleshooting sessions alongside senior specialists, including documenting solutions and understanding how customer satisfaction is ensured before cases are closed;
4. Gain exposure to collaboration with field engineers and global competence networks, learning how knowledge is shared and how continuous improvement is driven across regions;
5. Develop an understanding of how equipment reliability, availability, and performance are supported through remote services, contributing to improvement initiatives as your experience grows;
6. Build your technical, problem solving, and communication skills through formal training, shadowing, project participation, and day to day learning, with the objective of being fully prepared to perform the role independently by the end of the program.
We believe you have
7. A recent degree in Mechatronics, Automation, Electronics, Electrical Engineering, Computer Science, or a related technical field;
8. Graduated no earlier than July 2024, in line with the September 2026 start date of the Future Talent Program;
9. Limited professional experience in the field (up to one year), as this is a development program focused on learning and growth (internships and experience in other areas are not considered);
10. A strong interest in industrial automation, programming, and mechatronics, with motivation to apply theoretical knowledge in real‑world technical environments;
11. Basic or foundational knowledge of programming concepts used in industrial automation (such as ladder logic, structured text, or function block diagram);
12. Interest or initial exposure to automation platforms, with Beckhoff technologies, and familiarity with other platforms such as Siemens, Rockwell, or SCADA systems, also valued as a learning foundation;
13. Strong communication skills, a customer‑focused mindset, attention to detail, and a collaborative, proactive attitude;
14. Willingness to learn and grow in a remote support environment, working with global teams as part of your development journey.
Steps of the process
15. Application
16. Video interview
17. Virtual Interview
18. Assessment
19. Offer
20. Program start September 2026
We Offer You
21. A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
22. A culture that pioneers a spirit of innovation where our industry experts drive visible results
23. An equal opportunity employment experience that values diversity and inclusion
24. Market competitive compensation and benefits with flexible working arrangements