Skillset
* Knowledge in Jira Software (Cloud) and Atlassian suite of products maintenance and administration.
* Strong knowledge in analytics and reporting experience.
* Prior working knowledge in a portfolio management team preferred.
* Strong knowledge on system administration, configuration and customization of Atlassian tools mainly Jira.
* Preferred Mural knowledge.
* Preferred Scripting knowledge.
Key Responsibilities:
* Installs, configures, and manages Jira instances.
* Create and configure new projects, schemes, and assets.
* Vet, install, and upgrade apps, plugins and integrations.
* Monitor and ensure the overall health of the application.
* Perform/Coordinate application upgrades if needed.
* Manage users, groups, and access, training etc.
* Debug errors if any and assist in issue resolution of Jira instances/other tools by interacting with Atlassian/vendors.
* Integration of Jira instances with available/new tools and plugin.
* Report of usage/non usage.
* Recommend/assist in finding appropriate plugins suitable to Customer.
* Reporting and Analytics knowledge from Jira and other systems.
* Prior working experience in a portfolio management team understanding process and assist in report generation and maintaining data integrity in tools such as Jira.
* Maintain Jira user groups, access and administration.
* Maintain Mural user groups, access and administration.
* Ticket handling in Service now related to Jira/Atlassian products.
Why choose us?
We are committed to your growth, offering learning and career development opportunities at all levels. We offer comprehensive benefits for all employees. Certified as "Great Place to Work" and "Top Employer" in 25 countries, recognized as "Top Employer" in Brazil, providing a positive work environment that values employee recognition and respect.
Equality & Opportunity for All
We pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Work Environment
We offer a flexible and remote work environment, prioritizing the integration between work and personal life.
Benefits
We offer comprehensive benefits for all employees.
Career Development Opportunities
We are committed to your growth, offering learning and career development opportunities at all levels.
Diversity, Equity, and Inclusion
We pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
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