Join Our Team as a Junior Systems Development Analyst | Staff at TahtoWe are Tahto, a company with a new business mindset that uses technology not only to create customer service solutions but also to keep the human at the center of everything we do. With over 8,000 employees across 5 states in Brazil, we value diversity, culture, race, gender, and individual stories.We are seeking talented individuals to help us become a leading company in transforming lives through technology and innovation, always with empathy, tact, and quality. If you are driven by challenges and new achievements, join our team!Tahto values its employees' potential and offers internal growth opportunities for professional development. Be part of our journey!We count on your human warmth and creative attitude to write a new story together. Tahto is technology, human warmth, and creativity. We are Tahto!Responsibilities and DutiesWork within the development team with logical and objective performanceMeet established deadlines for related tasksAssist in organizing and making technical decisions and understanding business requirementsFollow best practices in technical documentation and development processes based on Agile methodologies (SCRUM)Self-organize your work, ensuring proper prioritization and effective task managementProduce and report information to leadership with a focus on resultsProvide Level 3 technical support for applications developed by the team, maintaining high system availability and performanceTest and validate projects, simulators, and new processesPerform other related activities as requiredRequirements and QualificationsCurrently pursuing higher education in technology-related fieldsMinimum of 2 years experience managing teamsDesirable experience in the Call Center segmentPost-graduation/MBA in related fields is a plusIntermediate knowledge of Microsoft Office SuiteAdvanced knowledge in Time Management, Negotiation Techniques, Analysis and Diagnosis Skills, and Contact Center or Telecommunications business knowledgeBehavioral SkillsPeople ManagementDecision MakingFlexibilityCustomer FocusInterpersonal RelationshipsOrganization and PlanningResult OrientationStrategic VisionAdditional InformationBenefits include:Childcare assistance for children up to 5 years oldExceptional Child Assistance — no age limitHealth and Dental InsuranceLife InsuranceTransportation AllowanceMeal and/or Food AllowanceResults Participation Program (PPR)Benefits are subject to eligibility criteria, which will be provided upon hiring.Job DetailsSeniority Level: Not ApplicableEmployment Type: Full-timeJob Function: OtherIndustry: Telecommunications
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