Overview
Analista de Customer Service - Muribeca, Jaboatão dos Guararapes PE, Support client station de livraison/ Delivery Station Customer Support
Posição 100% presencial em DPE4 Muribeca, Jaboatão dos Guararapes. Atuar em escala 5x2 (das 10h às 18h15). A escala poderá incluir finais de semanas e feriados.
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
Responsibilities
* Communicating with customers directly in-person, in addition to communicating via phone and email
* Empathizing with and prioritizing customer needs; Upholding company values and respecting every customer
* Resolving issues and setting appropriate expectations with customers; clearly understanding and responding appropriately to the issues that customers present; consistently composing grammatically correct, concise, and accurate written responses to customer issues
* Approaching problems logically and with good judgment to ensure the appropriate customer outcome; making quick and effective decisions on behalf of the customer
Day in the Life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. You’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. If a customer needs to reschedule a delivery, you’ll inform our delivery partners. If you notice a delivery issue, you’ll work to resolve it so customers have a great experience without needing to contact Amazon. You’ll develop logistical and customer expertise, connecting with customers daily using your understanding of our supply chain and local knowledge of delivery connections and warehouses.
Benefits
* Plano de saúde e odontológico (CarePlus)
* Seguro de vida e morte acidental (Icatu)
* Programa de Previdência Complementar
* Programa de Assistência ao Empregado (EAP)
* Vale Refeição
* Vale Transporte
* Treinamento remunerado
About The Team
Para essa posição não é oferecido pacote de relocation / ajuda de custo para mudança.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the following for more information: https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Basic Qualifications
* High School or equivalent diploma.
* Intermediate / Advanced English Level (You’ll be in contact with leaders from the other countries).
* Previous experience in Customer Service
* Ability to effectively prioritize work time to ensure efficiency.
* Experience with Windows Operating Systems and Microsoft Outlook.
* Familiarity with multiple web browsers, data base searching and instant messenger tools
Preferred Qualifications
* Bachelor Degree or equivalent work-related experience.
* Proficiency in verbal and written communication skills for language required for the position.
* Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
* Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
* Não se esqueça de atualizar seu Currículo antes de se cadastrar na posição. Cadastre seu currículo no idioma inglês.
Company - Amazon Servicos de Varejo do Brasil Ltda.
Job ID: A3061945
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