Join to apply for the Medical Information Specialist I role at Thermo Fisher Scientific
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
We are vital links between an idea for a new medicine and the people who need it. We are the people of Thermo Fisher — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.
Medical Communications
We work to improve patient health by supplying top-quality medical information services to our clients, patients, and healthcare providers. We engage with healthcare professionals, regulatory agencies, and pharmaceutical clients to help them navigate regulatory and compliance requirements worldwide. Come join our growing global team of over 900 healthcare professionals providing medical information and education.
The Medical Information Specialist position provides technical and medical information, and/or performs intake of adverse events/product complaints with high-quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, customer, and regulatory guidelines. The information provided will be tailored to the individual’s expertise, experience, and training.
Purpose and Responsibilities
Provides technical and medical information, and/or handles intake of adverse events/product complaints with quality customer service.
Analyzes and researches inquiries and documents interactions according to organizational, client, and regulatory guidelines.
Responds accurately and professionally to technical and medical inquiries via phone, email, internet, or mail regarding pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on-call support.
Records inquiries and interactions in appropriate databases following organizational, client, and regulatory guidelines.
Identifies, records, and triages adverse events and product complaints, providing follow-up support as needed.
Maintains thorough knowledge of project and corporate policies, procedures, client products, SOPs, protocols, GCPs, and regulatory requirements.
Works closely with internal and external clients, including client management, to resolve complex inquiries. Researches medical literature and drafts responses as needed.
Qualifications
Bachelor's degree or equivalent with relevant experience (minimum 6 months).
Native Portuguese speaker with strong English skills in reading, writing, comprehension, and speaking.
Solid computer and keyboarding skills.
Good interpersonal skills and ability to work independently and in a team.
Ability to interpret medical and technical information.
Strong organizational and time management skills.
Professional demeanor in challenging circumstances.
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