Job Description:
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The it support analyst contract role involves analyzing issues, formulating solutions, and troubleshooting system application and hardware problems. The candidate must update the customer on ticket progress, work remotely with customers to resolve problems, and utilize an internal it knowledge base to find and provide solutions.
Additionally, the candidate will use external information to research and resolve issues when needed. They must consistently update the ticket tracking system with status and fixes, and escalate issues to necessary parties as required.
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Required Skills and Qualifications:
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The ideal candidate for this position will have a strong understanding of corporate and enterprise environments, experience delivering it solutions within these settings, and working in mixed mac and windows environments.
Desired skills include knowledge of centrally managed computer environments, experience supporting av environments, and experience working in advertising and/or marketing industries is preferred.
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Key Responsibilities:
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* Analyze issues and formulate solutions
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* Troubleshoot system application and hardware issues
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* Update customers on ticket progress
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* Work remotely with customers to resolve problems
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* Utilize internal it knowledge base to find and provide solutions
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* Use external information to research and resolve issues when needed
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* Consistently update the ticket tracking system with status and fixes
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* Escalate issues to necessary parties as required
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This role requires a high level of technical expertise, excellent communication skills, and the ability to work independently with minimal supervision. If you are a detail-oriented professional with a passion for it support, we encourage you to apply.