Job Summary
This role involves collaborating with technical teams to develop scalable solutions for our customers.
Key Responsibilities
* Deliver exceptional customer support by providing clear guidance on setup, best practices, and troubleshooting.
* Document lessons learned from customer interactions to create actionable knowledge for both internal teams and external users.
* Develop and maintain comprehensive documentation, tutorials, and sample projects to facilitate user understanding.
* Offer technical assistance via various channels, helping users resolve issues efficiently.
* Collaborate with engineering teams to debug production issues and prioritize fixes.
* Assist users in designing scalable and efficient deployments using our platform.
* Lead customer-facing technical sessions, demos, and Q&As to educate users.
Qualifications
* A minimum of 2 years of experience in a developer-facing or technical support role.
* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
* Experience working with open-source generative AI models.
* Familiarity with Kubernetes and cloud infrastructure.
* Excellent written and verbal communication skills.
* Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain).
* Experience working with APIs, CLI tools, and deployment workflows.
* Ability to explain complex technical concepts clearly and concisely.