About the Role:
The Commercial Account Manager is responsible for managing and growing existing customer relationships while identifying new business opportunities. This role requires a deep understanding of customer needs, complex sales projects, and the ability to build long-term relationships.
Key Responsibilities:
* Develop strategic plans to drive revenue growth and improve customer satisfaction.
* Maintain strong relationships with key decision-makers at existing customer accounts.
* Proactively identify and pursue new business opportunities within existing accounts.
* Conduct regular account reviews and provide insightful business analysis to customers.
* Collaborate with cross-functional teams to support customer success.
Sales Performance:
* Achieve and exceed sales targets by driving client retention, renewals, upsells, and cross-sells.
* Negotiate and close deals effectively.
* Manage the entire sales cycle from lead qualification to contract negotiation and customer onboarding.
* Contribute to the development of sales strategies and best practices.
Qualifications and Skills:
* Proven track record of success in a sales role, preferably in the software industry.
* Experience with long sales cycles, request for proposals, and public tenders.
* Strong understanding of enterprise IT environments and software development lifecycle.
* Experience with open source software, API management, and IAM technologies.
* Excellent communication, presentation, and interpersonal skills.
* Strong negotiation and closing skills.
* Ability to build and maintain strong customer relationships.
* Strong analytical and problem-solving skills.
* Proficiency in CRM systems and other sales tools.
* Bachelor's degree or equivalent preferred.
Diversity and Innovation:
We foster an inclusive environment that values diversity and respects individual perspectives and ideas.