Service Delivery Manager
We are seeking an experienced Service Delivery Manager to lead our Global Applications team.
This role will be responsible for ensuring operational continuity of our Business Applications, including SAP ECC and S/4.
The successful candidate will supervise and ensure that our Managed Service partner delivers service to our standards of quality and following our processes and policies.
1. Create best practices and operational processes related to Application Development in SAP ECC and S/4 (ABAP, BTP, Fiori).
2. Be a point of contact for our companies located in LATAM, guiding them through our Service Delivery Model when needed.
3. Provide operational support to application/integrations developed in-house or other developments in Legacy Applications when needed.
4. Ensure that developments or customizations in the S/4 applications are done following the Digital Decoupling strategy as defined by our Global Applications team.
5. Support and drive automation initiatives where possible, with a final goal of incident reduction and self-service.
About This Role
* Bachelor's degree in computer science or related field.
* Excellent written and verbal communication skills in English and Spanish.
* Good understanding of SAP ECC and S/4 Technical and Development functionalities (BTP, Basis, ABAP, Fiori/JAVA, etc.).
* Good knowledge of ITIL framework.
What We Offer
We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.