Job Overview:
We are seeking a seasoned expert to join our team as a Technical Customer Success Analyst.
This role requires strong analytical skills, technical knowledge, and excellent communication abilities to deliver exceptional customer service and support.
* Troubleshoot complex customer requests with precision and speed.
* Manage the global support queue and backlog efficiently.
Main Responsibilities:
* Analyze web applications using Chrome Developer Tools to identify JavaScript or API failures.
* Perform API testing and validation using Postman or cURL.
* Conduct IIS diagnostics to investigate and resolve issues on Windows Application Servers.
Skill Requirements:
* Strong understanding of support operations and troubleshooting methodologies.
* Ability to solve problems efficiently in a fast-paced environment.
* Proficient in general computing, internet research, and email communication.